Refund policy

Effective Date: 01/04/2026

Welcome to elitehub24.com, your trusted destination for quality Home & Garden products. We value your trust and strive to ensure a smooth and satisfying shopping experience. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are processed.

1. Overview

At elitehub24.com, customer satisfaction is our priority. While we take great care in ensuring the quality and packaging of our products, we understand that there may be situations where you may need to return or request a refund.

This policy applies to all purchases made through our website. By placing an order with us, you agree to the terms outlined below.

2. Eligibility for Returns

You may request a return under the following conditions:

  • The product is damaged, defective, or broken upon delivery
  • You received the wrong item
  • The product is missing parts or accessories
  • The item does not match the description provided on the website

To be eligible for a return:

  • The request must be made within 7 days of delivery
  • The product must be unused, in its original condition, and with original packaging
  • Proof of purchase (order ID, invoice, or confirmation email) must be provided

3. Non-Returnable Items

Certain items are not eligible for return due to hygiene, safety, or other reasons:

  • Used or damaged products (not caused during delivery)
  • Items without original packaging
  • Products returned after the specified return period
  • Clearance or final sale items
  • Customized or personalized products

We reserve the right to reject any return that does not meet the above conditions.

4. Return Process

To initiate a return, please follow these steps:

Step 1: Contact Us

Email us at elitehub191@gmail.com with the following details:

  • Order ID
  • Product name
  • Reason for return
  • Photos or videos showing the issue

Step 2: Verification

Our team will review your request within 24–48 hours. If approved, we will provide return instructions.

Step 3: Pickup or Self-Shipping

  • In some locations, we may arrange a pickup service
  • If pickup is not available, you may need to self-ship the product to our return address

Step 4: Inspection

Once we receive the product, it will be inspected to ensure it meets the return conditions.

5. Refund Policy

Once your return is approved and processed:

  • Refunds will be initiated within 5–7 business days
  • The refund will be credited to the original payment method

Refund Modes:

  • Prepaid Orders: Refund will be processed to the original payment method (UPI, card, net banking, etc.)
  • Cash on Delivery (COD): Refund will be processed via bank transfer or UPI (customer must provide details)

6. Replacement Policy

Instead of a refund, you may request a replacement for eligible items.

Replacement is applicable if:

  • The product is defective or damaged
  • You received the wrong item

Replacement requests are subject to stock availability. If the item is not available, a refund will be issued.

7. Return Shipping Charges

  • If the return is due to our error (wrong product, damaged item), return shipping will be free
  • If the return is due to customer preference (change of mind), the customer may bear the shipping cost

Shipping charges are non-refundable, unless the return is due to our mistake.

8. Cancellation Policy

Orders can be cancelled under the following conditions:

  • Before the product is shipped
  • Within a limited time after placing the order

To cancel your order, contact us immediately at elitehub191@gmail.com.

Once the order is shipped, it cannot be cancelled but can be returned after delivery as per the return policy.

9. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again
  2. Contact your bank or payment provider
  3. Wait for processing time (usually 5–7 business days)

If you still have not received your refund, please contact us at elitehub191@gmail.com.

10. Damaged or Defective Products

We take product quality seriously. If you receive a damaged or defective item:

  • Notify us within 48 hours of delivery
  • Provide clear images/videos as proof

Failure to report within this time frame may result in rejection of your request.

11. Exchange Policy

We currently do not offer exchanges for size, color, or preference. However, you may:

  • Return the item (if eligible)
  • Place a new order separately

12. Fraud Prevention

To ensure a fair shopping experience:

  • All returns are subject to verification
  • We may reject claims that appear fraudulent or abusive
  • Repeated return requests may be monitored and restricted

13. Contact Information

For any return, refund, or support-related queries, please contact:

Store Name: elitehub24.com
Email: elitehub191@gmail.com
GST Number: 20BSLPS7758B1ZL

Address:
SRIGHAR COLONY NO 3
PO SRIGHAR
PS RADHANAGAR
DIST SAHIBGANJ
STATE JHARKHAND
PIN – 816101

14. Policy Updates

elitehub24.com reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

15. Customer Commitment

At elitehub24.com, we are committed to delivering high-quality Home & Garden products with transparency and trust. Our Return & Refund Policy is designed to ensure a hassle-free experience while maintaining fairness for both customers and our business.