Shipping policy

At Elitehub24.com, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines all important details regarding order processing, shipping timelines, delivery procedures, and customer responsibilities. By placing an order on our website, you agree to the terms described below.

1. Order Processing Time

All orders placed on elitehub24.com are processed within 1–3 business days after confirmation. Orders are processed only on working days (Monday to Saturday, excluding public holidays).

Once your order is successfully placed, you will receive an order confirmation email at your registered email address (elitehub191@gmail.com). After processing, your order will be shipped and tracking details will be shared with you.

Please note:

  • Orders placed on weekends or holidays will be processed on the next working day.
  • During high-demand periods, processing may take slightly longer.

2. Shipping Coverage

We currently offer shipping across India, including urban, semi-urban, and most rural areas.

However, delivery availability may vary depending on:

  • Courier partner serviceability
  • Remote or restricted locations
  • Government regulations or unforeseen circumstances

If your location is not serviceable, our team will contact you to arrange an alternative solution or issue a full refund.

3. Estimated Delivery Time

The estimated delivery time depends on your location and courier service availability:

  • Metro Cities: 3–5 business days
  • Tier 2 & Tier 3 Cities: 5–7 business days
  • Remote Areas: 7–10 business days

Please note that delivery timelines are estimates and may vary due to external factors such as weather conditions, transportation delays, or operational issues.

4. Shipping Charges

We aim to provide affordable and transparent shipping rates:

  • Free Shipping: Available on selected products or promotional offers
  • Standard Shipping Charges: Calculated at checkout based on product weight, size, and location

Any applicable shipping charges will be clearly displayed during the checkout process before payment.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for eligible orders and locations.

Important COD terms:

  • COD may not be available for all pin codes
  • Additional COD charges may apply
  • Customers must provide accurate contact details
  • Orders may be confirmed via phone before dispatch

We reserve the right to cancel COD orders if confirmation is not successful.

6. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can track your shipment in real-time through the courier partner’s website.

If you do not receive tracking details within 3 days of placing your order, please contact us at elitehub191@gmail.com.

7. Delivery Process

Our delivery partners will attempt to deliver your package to the address provided at checkout.

Important guidelines:

  • Ensure someone is available to receive the package
  • Provide accurate address and contact number
  • Carry valid ID if required for verification

If delivery fails due to incorrect details or unavailability, re-delivery attempts may be made.

8. Delayed or Failed Deliveries

While we strive to deliver on time, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Transportation issues
  • High order volume
  • Government restrictions

In case of significant delays, we will notify you via email or phone.

If your order is undelivered after multiple attempts, it may be returned to our facility. In such cases, re-shipping charges may apply.

9. Damaged or Missing Items

We take great care in packaging your products. However, if you receive:

  • A damaged product
  • A defective item
  • Missing items from your order

Please contact us within 48 hours of delivery with:

  • Order ID
  • Photos of the product/package
  • Description of the issue

We will investigate and provide a replacement or refund as applicable.

10. Address Changes

If you need to change your shipping address, please contact us immediately after placing the order.

Address changes are only possible if the order has not yet been shipped. Once dispatched, we cannot guarantee address modification.

11. International Shipping

Currently, Elitehub24.com does not offer international shipping. We only deliver within India.

12. Multiple Shipments

In some cases, your order may be shipped in multiple packages due to:

  • Product availability
  • Warehouse location
  • Package size

You will receive separate tracking details for each shipment if applicable.

13. Shipping Restrictions

Certain products may have shipping restrictions due to:

  • Size or weight
  • Legal regulations
  • Delivery limitations in specific areas

If your order includes restricted items, we will inform you and provide suitable alternatives or refunds.

14. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping details
  • Being available during delivery attempts
  • Checking the package upon receipt
  • Reporting issues within the specified timeframe

Failure to comply may result in delays or additional charges.

15. Contact Information

If you have any questions or concerns regarding shipping, please contact us:

Store Name: Elitehub24.com
Email: elitehub191@gmail.com
GST Number: 20BSLPS7758B1ZL

Registered Address:
SRIGHAR COLONY NO 3
P.O. SRIGHAR
P.S. RADHANAGAR
District: Sahibganj
State: Jharkhand
PIN Code: 816101

16. Policy Updates

Elitehub24.com reserves the right to update or modify this Shipping Policy at any time without prior notice.

Changes will be effective immediately upon posting on the website. Customers are encouraged to review this page periodically.

17. Agreement

By placing an order on Elitehub24.com, you acknowledge that you have read, understood, and agreed to this Shipping Policy.